Quality Assurance - All Programs

This certificate program, equivalent to 39 hours of training, will enable participants to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. Consisting of lecture notes, complimentary video lectures, and a book, this program is designed to provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems.

Learning Objectives:

• Enhance problem solving effectiveness by providing methodologies for more deeply analyzing problem situations.
• Clarify the difference between analytical and creative thinking, and when each is most useful.
• Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
• Expand the range of tools available for analysis of problem situations.

Who Should Attend:

Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone who wants to improve their ability to solve recurring problems should attend this training. Manufacturing markets include core manufacturing markets in Pharmaceuticals, machinery and computer equipment, chemical and allied products, fabricated metals, electronics, transportation, and measurement/controlling industries. Service markets that could effectively leverage this course would include consulting/business services, financial services, wholesale/retail, transportation, utilities, and government.