ISO 17025: General requirements for the competence of testing and calibration laboratories
- Introduction
- Scope
- Normative references
- Terms and definitions
- General requirements
- Impartiality
- Confidentiality
- Structural requirements
- Resource requirements
- Personnel
- Facilities and environmental conditions
- Equipment
- Metrological traceability
- Externally provided products and services
- Process requirements
- Review of requests, tenders and contracts
- Selection, verification and validation of methods
- Sampling
- Handling of test or calibration items
- Technical records
- Evaluation of measurement uncertainty
- Ensuring the validity of results
- Reporting of results
- Complaints
- Nonconforming work
- Control of data and information management
- Management system requirements
- Options
- Management system documentation
- Control of management system documents
- Control of records
- Actions to address risks and opportunities
- Improvement
- Corrective actions
- Internal audits